We currently ship to physical addresses within the contiguous United States. You may contact us to discuss possible delivery optons outside of the contiguous United. States.
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back ordered. You will be alerted in either instance and will be provided an approximate date of shipment.
Undeliverable shipments including refusal of shipment, incorrect address, undeliverable address, or carrier’s inability to attain a signature for the delivery will incur up to a 25% restocking fee plus actual shipping charges for the delivery attempt and return shipping. Shipping costs are are calculated according to the total cost of the merchandise in your order. Free Shipping is not valid in conjuction with any other promotions including sitewide discounts, sale items, clearance items, etc.
We ship your order using the fastest, safest and most reliable methods possible. We have established relationships with the best delivery companies nationwide. When your order ships, we will notify you via email and include a tracking number. Larger items are usually shipped with a freight carrier and do not typically qualify for free shipping. These orders may take up to seven to ten days to process and ship. Please contact Customer Care at ShopBespoke@outlook.com or 336-740-0770 to discuss any additional shipping fees before placing your order.
We offer savings on shipping and freight charges for multiple furniture purchases. We offer savings on freight deliveries when shipping to a commercial address.
Smaller, lighter items usually ship via UPS, Fedex, DHL or the USPS. Items typically arrive in one to six business days after leaving the warehouse. If you require expedited shipping, please contact us at ShopBespoke@outlook.com or 336-740-0770 discuss expediting the shipment.
Please let us know if you would like to require a signature for a small parcel delivery. The decision to leave a package without requiring a signature is at the discretion of each delivery service and their driver/carrier. We recommend leaving a note on the door requesting that the package be left with “No Signature Required” and include your name and a contact phone number.
If you receive a damaged or broken item, keep the breakage in the original carton and all packaging materials including the inner carton. The carton will be picked up by the carrier for inspection. If the damaged or broken item is not it's original carton and packaging, the claim will be denied.
Small Truck Delivery
Items that are larger may require delivery by a freight carrier to your driveway. We will use the best shipping quote for this delivery. Most freight companies require a two hour window and typically schedule deliveries between 9:00 am and 5:00 pm Monday through Friday. They will communicate directly with you to schedule the delivery. Some freight companies charge an additional fee for the use of a lift gate. If you become unavailable for the scheduled delivery, please contact the carrier so that you do not incur additional charges for a missed delivery appointment.
White Glove Freight
There are additional fees for White Glove delivery. This type of delivery is similar to the Small Truck Delivery, but typically a team of at least two people delivers the item(s) inside your home and discards any packing materials for you.
Most freight companies require a two hour window and typically schedule deliveries between 9:00 am and 5:00 pm Monday through Friday. They will communicate directly with you to schedule the delivery. If you become unavailable for the scheduled delivery, please contact the carrier so that you do not incur additional charges for a missed delivery appointment.
Although our merchandise is inspected and carefully packaged before shipping, damages can sometimes occur during transit. Some freight companies reserve the right to have an item repaired to the manufacturers standards at their expense. The freight company may send a professional to make the repair; choose to replace the item at their expense; or, offer reimbursement for the item.
If the packaging or contents have any damage, or if there is any reason you are concerned with the package or its contents please write “Product Damaged” on the carrier's receipt. You have the option to refuse delivery of the damaged item. This allows Bespoke Home and Interiors to pursue a carrier claim on your behalf for any freight/handling damages and assist with a repair or replacement.
If products are accepted as good and the carrier released, all freight/handling damages become the responsibility of the customer and Bespoke Home and Interiors will be unable to assist with replacement, repair or refund. Please contact Customer Care at ShopBespoke@outlook.com or 336-740-0770 if you have any questions.
Again, signing the delivery receipt without making notations regrading damage or missing items releases the carrier from all liability and claims to the carrier will be denied. Bespoke Home and Design will be unable to assist you with replacement of an item if you do not indicate damage at the time of delivery with the driver or refuse delivery.